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Clothing and Apparel
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How do I return an item?
Return Policy
Orders on clothing and apparel can be canceled within 24 hours after the order is placed. After the 24 hour period the clothing items can not be returned or exchanged, unless the wrong item was shipped. Please inspect the item before accepting the item from the shipping carrier. If the item is damaged during shipment, do not accept the item.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for refused shipments, and returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days of the receipt of the item, if you intend to return ANY item back to our store. We will issue an RMA number for the item. The RMA number for the item can only be issued within 7 days of the recepit of the item. The RMA number MUST be placed on the package in order for us to accept the item back. Items shipped without the RMA number will be refused. We will also give you an address to ship the merchandise to. Please don't send the item to our headquarters, as they will be refused. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Shoes can be returned or exchanged only if they have a manufacturer's defect or the wrong item, wrong size or wrong color was shipped. The RMA on the item to be returned must be obtained within the first 7 calendar days and the item has to be in original factory condition. There will be no credit issued for shoes exhibiting signs of wear.
No items are eligible for a return or exchange if the only reason for the return if the item or the box of that item gets damaged during shipping. We can not guarantee the condition the item will arrive in. Items that we sell are imported in to the country from all over the world. We take great precautions to ensure that the items are packaged adequately and will not be damaged during shipping. However, the reality showed that regardless of the care we take in packaging the items, packages and items, on occasion, do get damaged. It is customer's responsibility to examine the item when it is delivered. If the item arrives damaged or the package is damaged, please open an incident with the carrier at the time of delivery, and have the carrier reimburse you for the damages.
The merchandise MUST be returned to us no later than 10 calendar days after the RMA has been obtained.
Contact Information:
zbargainstop.com
7641 Kirkwood Dr.
West Chester, OH 45069
Phone: (513) 319-7641
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